Objective: This article will show you how to find the "Submit A Ticket" menu option and tell you which type of form to select.
PRO-TIP: If you want advice for filling out the Technical Support form, see Best Practices for Filling out the Support Ticket Form (link coming soon)
Benefits of a Support Ticket
Using the Technical Support Ticket Form has the benefit of allowing you to:
- Select the location of the team you would like to follow up with your question. That ensures we're online when you're online.
- Set the priority of your issue. That helps us in prioritizing your task relative to the other tickets in our queues and get you the information you need when you need it.
- Required information is collected upfront in the form. Yes, our team is a delight, but we know your real goal is to get up and running again. The fewer messages spent collecting information that may be left out of the initial message, the quicker we can get your issue resolved.
How to get to the "Submit A Ticket" Form
STEP 1: Navigate to the "Submit a Ticket" main page
There are two places where you can find the "Submit A Ticket" menu option:
From your Dashboard Menu: (1) Click on Getting Help at the bottom of the left-hand menu and (2) Click on "Submit a ticket".
From your Workflow: (1) Click on the tooltip icon in the upper right corner of your workflow and (2) Click on "Submit a ticket".
A new tab will open in your browser leading you to the "Submit a ticket" main page.
STEP 2: Select Technical Support from the menu options.
STEP 3: The technical support form should look like this:
Need help filling out the form OR want to know how to get quicker resolution times?
See Best Practices for Filling out the Support Ticket Form
(link coming soon)